Centre launched E-Daakhil Portal across all states and UT of India

E-Dakhil will enhance consumer protection and promote transparency. Monitor consumer complaints, track case resolutions, and analyze trends to improve regulatory policies

E-Dakhil Portal

It is an innovative online platform for filing consumer complaints. It has been successfully implemented across all states and union territories of India.
Launched by: National Consumer Dispute Redressal Commission(NCDRC) in 2020.
- NCDRC is a quasi judicial commission set up under the Consumer Protection Act of 1986.
It operates under the framework of the Consumer Protection Act 2019.
E-Jagriti Portal: The government is working on the e-Jagriti portal, which will further streamline the case filing, tracking and management process.

Success Stories

Sambalpur District Commission: In January, 2024, a complainant received Rs. 25,000 as compensation for a faulty Hero Electric Atria, along with Rs. 5,000 for litigation expenses.
Andaman District Commission: A complainant who was charged twice for fuel due to a failed UPI transaction was awarded Rs. 3,980 as a refund, along with 6% interest and Rs. 10,000 for mental agony.